Mountain Tourism Fresko Community
Community Manifesto, Terms of Participation and Privacy Policy
Mountain Tourism Fresko is a climate-education workshop for tourism stakeholders in the Alps. It helps participants understand the relationships between the causes and effects of climate change and supports the creation of locally relevant adaptation and mitigation solutions.
The facilitator community exists to strengthen this work through shared learning, coordination and responsible exchange.
This page contains three separate elements:
- The Community Manifesto, which describes our shared culture and commitments.
- The Terms of Participation, which establish the rules for using the community space.
- The Privacy Policy, which explains how personal data is collected, used, shared and protected.
Agreeing to the Community Manifesto and Terms of Participation is separate from reading the Privacy Policy and from giving optional consent.
Table of Contents
Community Manifesto
Our purpose
We are a community of people who facilitate the Mountain Tourism Fresko and support alpine destinations in responding to climate change.
We connect climate knowledge, local experience and collective intelligence so that tourism stakeholders can understand climate impacts, question assumptions and move towards fair, resilient and low-carbon futures.
Our shared promise
We create a trusted space where accredited facilitators can learn from one another, share their practice responsibly and turn climate knowledge into locally meaningful action.
Our shared principles
- Climate integrity: We treat climate change as a material challenge for mountain regions and distinguish evidence from opinion.
- Local relevance : We adapt facilitation to the ecological, cultural, social and economic realities of each destination.
- Collective intelligence: We create conditions in which participants can think together, contribute different forms of knowledge and build shared ownership of solutions.
- Inclusion and respect: We welcome diverse perspectives and reject harassment, discrimination, intimidation and demeaning behaviour.
- Learning over performance: We share questions, mistakes and lessons honestly. Accreditation is a responsibility to keep learning, not a claim to have every answer.
- Practical agency: We connect understanding to feasible action while avoiding simplistic promises and greenwashing.
- Care for people and place : We recognise unequal climate impacts, protect psychological safety and avoid extractive approaches to communities and local knowledge.
- Transparency: We disclose relevant interests, partnerships, funding and uncertainties that could affect how our work is understood.
How we collaborate
Members of the community agree to:
Ask before sharing another person’s story, contact information, photograph, recording or workshop contribution.
Credit the people and organisations whose ideas, methods and materials we use.
State whether shared resources may be reused, adapted or redistributed.
Respect any licence or restriction attached to shared material.
Use community channels for learning, coordination and peer support.
Avoid mass promotion, unrelated recruitment and persistent unsolicited sales contact.
Challenge ideas constructively and focus on evidence and impact rather than attacking individuals.
Protect workshop participants and avoid uploading participant lists, sensitive notes or identifiable workshop outputs without an approved basis and appropriate notice.
Responsible use of member information
Member profiles and contact details are provided to support the Mountain Tourism Fresko facilitator community. They are not a commercial directory.
Members must:
Use another member’s details only for relevant facilitator collaboration, peer learning, coordination or support.
Not scrape, copy, export, publish, forward or build mailing lists from the member directory.
Not send marketing or fundraising messages without the recipient’s separate agreement.
Respect requests not to be contacted.
Use the least intrusive contact channel available.
Report suspected misuse, unauthorised access or incorrectly published information to ELLA promptly.
Accountability and repair
Concerns should be raised early and handled fairly. Depending on the seriousness and circumstances, ELLA may use clarification, facilitated dialogue, a warning, content removal, temporary restriction, suspension or termination. Immediate protective action may be taken where safety, privacy, security or legal compliance is at risk.
Members will normally have a reasonable opportunity to understand and respond to a decision, unless doing so would create additional risk, interfere with an investigation or conflict with a legal duty.
Retaliation against anyone who raises a concern in good faith is not acceptable.
Terms of Participation
1. Scope and acceptance
These Terms apply to access to and use of the Mountain Tourism Fresko community space.
By creating or using an account, a member agrees to these Terms and the Community Manifesto.
The Privacy Policy below explains how personal data is processed. It is information provided to members and is not a request for blanket consent.
2. Eligibility and accounts
- Access is limited to accredited facilitators and other people expressly invited or approved by ELLA.
- Members must be at least 18 years old unless ELLA adopts and publishes a specific process for younger participants.
- Registration information must be accurate and kept reasonably current.
- Accounts are personal and may not be shared or transferred.
- Members are responsible for protecting their login details.
- Suspected account compromise must be reported promptly.
- ELLA may verify facilitator status and decline or revoke access where eligibility requirements are not met.
3. Permitted use
Members may use the community space to:
- Exchange facilitation practices and experience.
- Coordinate activities related to Mountain Tourism Fresko.
- Discuss climate change and tourism.
- Share appropriately licensed resources.
- Learn from other facilitators.
- Build relevant professional relationships.
- Provide peer support.
4. Prohibited use
Members must not:
- Harass, threaten, discriminate against or impersonate another person.
- Publish unlawful, misleading, defamatory or deliberately harmful content.
- Upload malware, probe security systems, bypass access controls or interfere with the service.
- Automatically collect member data or create an external copy of the directory.
- Share another person’s confidential or personal information without authority.
- Use the space for spam, unsolicited advertising or unrelated commercial solicitation.
- Claim endorsement by ELLA or Mountain Tourism Fresko without written authorisation.
- Use Mountain Tourism Fresko materials beyond the permissions or licence granted by the relevant rights holder.
5. Member content and intellectual property
Members retain ownership of original content they contribute.
By posting content in the community space, a member grants ELLA a non-exclusive, worldwide and royalty-free licence to host, reproduce and display that content only as necessary to operate, secure, moderate and improve the community.
This licence ends when the content is deleted, subject to technical backups, copies previously authorised by the member and lawful retention requirements.
Mountain Tourism Fresko materials, branding and facilitator resources remain owned by their stated rights holders.
Access to the community does not transfer ownership or grant permission to reproduce, adapt, use for training or commercialise these materials beyond the licence or written authorisation supplied with them.
6. Moderation, suspension and termination
ELLA may remove content or restrict, suspend or terminate an account where reasonably necessary to:
- Enforce these Terms.
- Protect members or systems.
- Respond to legal requirements.
- Prevent misuse.
- Preserve the integrity of the project.
Proportionate notice and an opportunity to respond will normally be provided unless immediate action is required.
Members may stop participating and request account closure at any time.
Provisions concerning intellectual property, confidentiality, prior conduct, dispute resolution and lawful retention continue to apply where their nature requires it.
7. Availability and responsibility
ELLA aims to provide a useful and secure community space but does not guarantee uninterrupted availability or that all member-contributed information is complete or accurate.
Members remain responsible for their professional decisions, workshop delivery and compliance with the laws and contractual obligations that apply to them.
To the extent permitted by mandatory law, ELLA is not responsible for indirect or consequential losses arising solely from reliance on member-contributed content or temporary unavailability of the community space.
Nothing in these Terms excludes liability that cannot legally be excluded.
8. Governing law
Swiss law applies.
The competent courts will be determined under applicable Swiss procedural law, subject to any mandatory rights concerning jurisdiction or forum.
9. Changes to the Manifesto or Terms
ELLA may update the Community Manifesto or Terms when the community, service or applicable legal requirements change.
Material changes will be communicated in advance where reasonably possible.
Renewed express acceptance will be requested where appropriate or legally required.
Questions or concerns can be sent to: info@energylivinglab.com
Privacy Policy
1. Who is responsible for your personal data?
The controller responsible for the processing described in this Privacy Policy is:
Energy Living Lab Association — ELLA
Rue de l’Industrie 23, 1950 Sion
Energypolis (Bâtiment 23), Espace Fabulle
Switzerland
Email: info@energylivinglab.com
2. Scope of this Privacy Policy
This Privacy Policy applies to:
- Registration for the Mountain Tourism Fresko community.
- Member accounts and profiles.
- Use of the authenticated community space.
- Community communications.
- Administration and technical support.
- Security and moderation.
The general ELLA website privacy notice continues to apply to public website functions, including public-site logs, analytics and non-essential cookies.
ELLA processes personal data under the Swiss Federal Act on Data Protection. The EU General Data Protection Regulation also applies where its territorial requirements are met.
3. Personal data we process
Account data
This may include your name, username, email address, authentication information, account status and facilitator verification information.
Profile data
This may include your organisation, professional role, region or country, facilitation languages, areas of expertise, biography, profile image and contact preferences.
Community activity
This may include resources, posts, comments, training or event activity and other contributions made through the community.
Communications
This may include messages sent to ELLA, support requests, privacy choices and service communications.
If direct member messaging is provided, message content and metadata may be processed as necessary to deliver, secure and moderate the service.
Moderation and safety information
This may include reports, supporting evidence, warnings, decisions and records needed to investigate misuse or protect community members.
Technical information
This may include IP addresses, device and browser information, login times, security events, requested pages, essential cookies and diagnostic logs.
Please do not upload sensitive personal data unless ELLA has specifically requested it and provided an appropriate notice and secure collection method.
4. Why we use personal data
ELLA may use personal data to:
- Create and manage member accounts.
- Authenticate users and verify facilitator status.
- Provide member profiles and community functions.
- Display optional profile or contact information selected by the member.
- Send operational notices concerning accounts or the service.
- Moderate conduct and investigate reported concerns.
- Prevent misuse and protect the security of the space.
- Respond to support and privacy requests.
- Meet legal obligations and handle legal claims.
- Send news or promotional communications where the member has chosen to receive them.
Where the GDPR applies, the relevant legal basis may be:
- Performance of the participation agreement.
- ELLA’s legitimate interests in operating and protecting the community.
- Compliance with a legal obligation.
- Consent, where a choice is genuinely optional.
Consent will not be used as the legal basis for essential processing required to provide the community account.
5. Profile visibility and member contact
The recommended visibility settings are:
Basic member information
A member’s name, organisation, role, region, languages and facilitation expertise may be visible to verified members.
Members can edit this information, and ELLA may correct or remove inaccurate or inappropriate content.
Biography and profile image
These fields are optional. If provided, they may be visible to verified community members.
Email address
Email addresses must be hidden by default.
A member may separately choose to make their email address visible to verified community members. This choice must be reversible at any time.
Internal contact option
Where an internal contact or messaging function is provided, access should be limited to verified members.
Members should be able to adjust their contact preferences and report misuse.
Public facilitator profile
A member must not be included in a public facilitator directory by default.
Public publication requires separate, specific consent for the exact fields that will be displayed.
6. Who receives personal data?
Personal data may be received by:
- Verified community members, who receive only the profile and contact information described above.
- Authorised ELLA administrators and contractors who require access for verification, support, moderation, security or community management.
- Hosting, authentication, email, backup, security and technical-support providers acting on ELLA’s instructions.
- Professional advisers, courts or authorities where necessary to comply with the law, protect rights or handle claims.
- Project partners where ELLA has identified a valid purpose and legal basis and informed members about the recipient or category of recipient.
ELLA does not sell member personal data.
Community members receiving profile information are not authorised to resell it, republish it or create an independent directory.
7. International transfers
Some technical providers may process personal data outside Switzerland or the European Economic Area.
Where required, ELLA will rely on an appropriate safeguard, such as:
- A Swiss or EU adequacy decision.
- An applicable Data Privacy Framework certification.
- Approved standard contractual clauses and any necessary supplementary safeguards.
- Another transfer mechanism permitted by applicable law.
8. Retention
The following is a proposed retention schedule. ELLA must confirm that its systems and providers can implement it before making it a public commitment.
- Account and core profile: retained while the account is active and deleted or anonymised within 90 days after closure, unless a legal need requires longer retention.
- Optional profile information and visibility choices: retained until removed, consent is withdrawn or the account closes.
- Consent records: a minimal record may be retained where necessary to demonstrate the choice that was made.
- Community posts and resources: retained until deleted, removal is requested, or continued community retention is justified and the information can be de-identified.
- Support correspondence: retained until the matter is resolved and then for the applicable relationship, legal-retention or claims period.
- Security and access logs: retained for up to 12 months unless an incident or legal requirement justifies longer retention.
- Moderation records: retained for as long as reasonably necessary to enforce the rules, protect members and handle disputes, with periodic review.
- Backups: overwritten on the normal backup cycle, with a recommended maximum of 90 additional days after operational deletion.
9. Security
ELLA will apply technical and organisational safeguards proportionate to the risks involved.
These may include:
- Access controls.
- Encrypted connections.
- Secure password handling.
- Restricted administrator access.
- Backups and software updates.
- Security logging.
- Incident-response procedures.
- Least-privilege access.
No online service can guarantee absolute security.
Members must use strong, unique passwords, protect their devices and report suspected compromise or unauthorised disclosure promptly.
10. Your rights and choices
Subject to applicable conditions and exceptions, members may request:
- Access to their personal data.
- Correction of inaccurate information.
- Deletion of personal data.
- Restriction of processing.
- Objection to certain processing.
- Data portability, where applicable.
Where processing is based on consent, the member may withdraw that consent at any time for future processing.
Withdrawal does not affect processing carried out lawfully before consent was withdrawn.
Requests may be sent to: info@energylivinglab.com
ELLA may request information reasonably necessary to verify the requester’s identity and locate the relevant information.
Members in Switzerland may contact the Federal Data Protection and Information Commissioner. Where the GDPR applies, members may also complain to the competent European supervisory authority.
11. Cookies
The authenticated community may use technologies necessary for:
- Login and authentication.
- Security.
- Session management.
- Member preferences.
Non-essential analytics or tracking must follow the cookie choices described in the general ELLA website privacy notice and must not be activated before consent where consent is legally required.
12. Automated decision-making
ELLA does not use the community data described in this Policy to make decisions based solely on automated processing that produce legal or similarly significant effects on members.
13. Changes to this Privacy Policy
ELLA may update this Privacy Policy when the community space, service providers or legal requirements change.
Material changes will be communicated in advance where reasonably possible.
Renewed consent will be obtained where a new use of personal data requires it.
The current version and effective date will be made available in the community space.
Privacy questions and requests may be sent to: info@energylivinglab.com
